Delivery Policy
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| GENERAL GUIDELINES |
Please complete all fields possible. The phone number is mandatory. We do not deliver to P.O. Boxes.
Please avoid to use an address where you know the recipient will be abscent most of the day. If the recipient is
not at the address when we deliver, we will leave the flowers and gifts to someone at the address who is related with recipient.
See the following delivery guideline for the specific country you concern.
In general, delivery charge are included in the item price, or indicated in the checkout procesure if it is applicable. In minor cases that there is extra delivery charge
other than what is indicated, our sales consultant would contact you beforehand and you have the right to cancel the order.
All cakes should be ordered at least one day in advance. Same day order may be available but we may have to substitute with similiar one based on equal or great value principle.
We will send you email and mark your order status at our website to confirm delivery. The time of delivery confirmation should be send within the delivery date in most cases though it might be delayed in high seasons.
There is huge orders during high seasons like Valentine's Day, Mother's Day, and Christmas. Please order at least 2-3 days before delivery. We keep the right to reschedule the delivery date but guarantee to deliver before holidays.
If an order going to a hospital or large office complex, please include the following information if possible, in your order:
Recipients First and Last Name, Company or Hospital Name, Full Street Address, Floor Number and Room or Suite Number. We strongly suggest contacting the Company or Hospital to find out their policy on deliveries. For example, most courier deliveries are required to go to the shipping and receiving department as the courier does not have permission to deliver directly to the recipient. When sending to a hospital, please ensure the patient will not be discharged from the hospital prior to or on the day of the flower delivery.
When sending to a company please ensure the recipient is working on the day of delivery.
If an order going to an appartment building, please be sure the apartment number is included in the address.
Any omissions or errors may delay the delivery and/or incur more delivery charge. As most apartment buildings are secure,
the delivery person will have to buzz the proper apartment to notify the recipient there is a delivery.
The delivery policy to apartment buildings in general is that there must be someone at the apartment to successfully complete delivery.
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Click the following links to see details for:
China, Hongkong, Taiwan,
Macau, Canada, France,
Germany, Japan, Malaysia,
Philippines, Singapore, Malaysia,
Usa, United Kingdom, Vietnam
Other
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| Hongkong delivery policy |
1. delivery time: 9am-17pm--free delivery; 17pm-21pm--USD10 delivery charge; 21pm-24pm--USD20 delivery charge.
2. delivery date: 365 days a year: working days, weekend, and holidays. USD10.00 delivery charge on Sunday or public holidays, and maybe more on peak seasons.
3. Same day delivery for most items, except public holidays, Valentine's Day and mother's Day. cut-off time: 11am. Same day delivery is possible after cut-off time if you contact us by phone or email.
4. Delivery areas: all cities/towns in Hongkong. Free delivery to Hongkong except some special areas- USD15 to following areas:
Hong Kong Int'l Airport, Lantau Island / Discovery Bay, Hong Lok Yuen, Fanling / Sheung Shui / Fairview Park,
Tin Shui Wai / Tuen Mun / Yuen Long, Ma Wan, Chuk Ko Wan, and Technology Park.
5. Delivery method: florits delivery.
6. Redelivery: if you request no-call before delivery or leave us an invalid phone no, and nobody is available to accept the flowers while we deliver to the address,
then we will redeliver at later time or after we get contaced with recipient. We keep the right to charge extra delivery fee for the second delivery attemp.
7. Delivery may be delayed in remote, mountainous, or island areas, or other circumstance that is out of our control.
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We are not responsible for:
(1). Decreased product quality due to an incorrect delivery address supplied by the sender, a re-route requested
by the sender or the recipient, or unsuccessful deliveries arising from the recipient not being present at time of
delivery at the address supplied by the sender and no-call request by the sender.
(2). Product quality problems caused by improper handling by the recipient.
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